KONIG WARRANTY
Residential/Commercial Limited Product Warranty:
These limited warranties are subject to the Warranty Terms and Conditions provided in this document. These limited warranties are in lieu of all other express warranties.
General Terms
The limited warranties, as defined below, apply when your Konig Luxury Vinyl Plank Luxury Vinyl Plank (LVP) flooring is installed in accordance with Konig Luxury Vinyl Plank LVP installation instructions and is treated with proper care and maintenance under normal residential and light commercial use.
Manufacturing Defect Warranty
Konig Luxury Vinyl Plank warrants that our collection of Luxury Vinyl Tiles and Planks will be free from manufacturing defects for a period of one (1) year from the date of purchase. Implied warranties are limited to the same duration. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the preceding limitation may not apply to you. If such defect occurs, upon verification of the defect by Konig Luxury Vinyl Plank, we, at our sole discretion, will repair or replace the affected area of installed flooring.
Wear Warranty
Konig Luxury Vinyl Plank warrants that the installed product will not wear through to the printed film layer, under normal use as follows:
Residential Wear: covered for a period of 20 years from the date of purchase. Commercial Wear: covered for a period of 10 years from the date of purchase.
The standard general terms, exclusions and limitations expressed elsewhere in this warranty document also apply.
Residential/Commercial Limited Product Warranty:
Your sole and exclusive remedy under these limited warranties for any and all losses or damages resulting from defective LVP shall be the repair or replacement of the LVP in the affected area, as determined by Konig Luxury Vinyl Plank in its sole discretion, or, to the extent permitted by law. Konig Luxury Vinyl Plank may elect to refund up to 100% of the cost of the any defective LVP product.
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Konig Luxury Vinyl Plank requires the original sales receipt or other documentation as proof of warranty coverage and the date of purchase. Year duration warranties are defined as the period of time that the original purchaser of the LVP chooses to keep the LVP on the floor at the original installation site.
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If replacement is approved by Konig Luxury Vinyl Plank as the appropriate remedy, we will supply new material of the same color, design, and grade, if available; if unavailable or discontinued, Konig Luxury Vinyl Plank reserves the right to select and supply similar Konig Luxury Vinyl Plank materials. After corrective action is taken on an existing defect, you will continue to receive warranty coverage for the remaining period of your original warranty.
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One replacement floor only will be made for the wear out. Claimants who received a replacement floor pursuant to the Wear Warranty and these Terms and Conditions may not claim again and no additional replacement floors will be supplied.
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If refund of the original cost of the defective LVP is approved by Konig Luxury Vinyl Plank as the appropriate remedy for a claim against warranty, Konig Luxury Vinyl Plank will refund a percentage of the original cost depending on the amount of time elapsed since the date of purchase according to the following schedule, subject to the applicable time period for each warranty:
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Within 3 months - 100%
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Within 1-3 years - 50%
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Within 4-20 years - 10%
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If replacement is approved by Konig Luxury Vinyl Plank as the appropriate remedy, we will pay the reasonable costs of professional labor within the approved labor charges put forth by Konig Luxury Vinyl Plank, provided that the labor used to install the replacement flooring is performed according to Konig Luxury Vinyl Plank guidelines and standard industry practices. Labor must also be provided by a certified professional flooring installer. Labor will be paid according to the following schedule, subject to the applicable time period for each warranty:
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Within the first 2 years: Up to a dollar value of $2.00 per square foot of flooring laid.
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Within years 3-4: Up to a dollar value of $1.00 per square foot of of flooring laid.
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We do not warranty installation labor beyond 4 years of purchase
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This warranty does not cover or apply to Konig Luxury Vinyl Plank Luxury Vinyl Planks when:
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installed with obvious manufacturing defects.
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not properly acclimated according to the Konig Luxury Vinyl Plank Installation Guidelines.
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improperly installed or not professionally installed according to currently published Konig Luxury Vinyl Plank installation guidelines and accepted industry practices
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an improper trowel was used during installation. Workmanship errors should be addressed to the contractor who installed the floor.
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installed in areas not intended for solid vinyl plank or tile.
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damaged by improper maintenance; dulled by soaps, detergents, harsh chemicals, dressings, one-step cleaners or wax.
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damaged from accidents, casualty events, abuse or improper usage (including pet damage including but not limited to chewing, digging, and clawing). Accidents, abuse and improper usage include, but are not limited to, damage caused by casters on furniture, rotating beater bars on vacuum cleaners, narrow tipped heels, burns, cigarette burns, cuts, scratches, gouges, indentations, cuts, impact from heavy and/or sharp objects.
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containing stains, fading, discoloration or moisture problems due to use of rubber or rubber-backed mats; always use mats marked as “non-staining”
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damaged by remodel or construction related activities
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staining caused by dyes tracked from carpet, fertilizers, coal, tar, driveway sealers, oil drippings or other similar materials; faded or discolored by sunlight or heat generation.
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damage due to moisture and/or alkalinity in sub floor; discoloration or bond release from hydrostatic pressure or excessive moisture caused by flooding, plumbing and appliance leaks and water leakage.
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installed over unstable (installed over particleboard, chip wood or pressboard) or improperly prepared sub-floors, wet/cold floor and/or radiant-heated floor in excess of 85⁰F.
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different from samples or printed material in shade, color or embossing.
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Flooring which has been damaged due to contamination from drywall sanding.
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Installing product before acclimatizing.
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Use of the flooring in non climate controlled areas such as sunrooms, cabins, RVs and boats.
Other Limitations:
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This warranty is not transferable.
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Product sold by the manufacturer as other than “first quality”
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Visual defects must be reported within 2 months from the date of purchase.
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This warranty covers only properly installed and maintained floors.
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Subject to applicable law, in no event will Konig Luxury Vinyl Plank be liable for incidental or consequential damages, whether in contract, warranty, negligence, strict liability or otherwise. XL Flooring’s maximum aggregate liability under these limited warranties shall be the amount you paid for the LVP. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
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Konig Luxury Vinyl Plank will not pay for the loss of time, inconvenience or other incidental or consequential expenses or damages associated with repair or replacement of the LVP under this warranty.
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Konig Luxury Vinyl Plank reserves the right to inspect any flooring and installation deemed to be suspect to manufacturing defects.
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No representative, employee, or agent of Konig Luxury Vinyl Plank is authorized to modify or change the warranty statements made in this document.
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THE WARRANTIES PROVIDED HEREIN ARE IN LIEU OF ANY AND ALL OTHER WARRANTIES, EXPRESSS OR IMPLIED.
Covered Parties:
These limited warranties cover the initial purchaser, and are not transferable. For the limited warranties to apply to LVP installed in residential applications, you must be a resident of the U.S.A. and Canada, and be the owner-occupier of the residence in which the LVP is installed.
Cooperation:
Any claims under the warranties may require the submittal of a sample of LVP from the area that is believed to be defective. Additionally, you must provide Konig Luxury Vinyl Plank all reasonably requested assistance and cooperation in evaluating your claim, including making the installation site available for inspection by Konig Luxury Vinyl Plank or any third-party designee of Konig Luxury Vinyl Plank.
Jurisdictionals Laws:
These limited warranties give you specific legal rights, and you may also have other rights which vary depending on location.
Claim Filing:
OBLIGATIONS OF PURCHASER-OWNER:
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Purchaser/Owner must submit notice of all claims under this warranty within a reasonable time after discovery of the alleged defect giving rise to the claim and within the warranty period.
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Claims must be submitted in writing to the Flooring Retailer that the Konig Luxury Vinyl Plank product was purchased from. They will then submit the claim to Konig Luxury Vinyl Plank for implementation of follow-up procedures.
OBLIGATIONS OF Konig Luxury Vinyl Plank will, within ten (15) business days of receipt of notice made pursuant to Section 2 above, designate an agent of Konig Luxury Vinyl Plank to promptly carry out all necessary steps and procedures to address the claim and subsequent resolution.